Program 63 – Broken Rules and the Results

What to do when we stumble into unwritten agreements and breaking rules, then, learning from the outcomes. Sometimes being up front is counter intuitive because we don’t like to show vulnerability or to say ‘no’ to paying customers. Pausing to assess provides a way to get perspective before we open our mouths … so what comes out (and the intent we have) is useful. Jessica Dewell hosts panelists Howard Strauber, Jeff Sherman, and Andrew Jenkins to answer and discuss: What’s a rule you broke and what was the outcome and lesson? Starting the conversation… What’s a rule you broke...

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