Ralph Young joins Jess Dewell to discuss the language of listening as it pertains to client relationships, so we can learn to better respond to situations we find ourselves in and achieve the results we want.

The ability to listen is an underutilized tool. Whether in sales, negotiations, marketing, or our kids and our loved ones we can improve the response to what we say by listening first. We can feel it when our conversations take a turn, and we don’t know the reason we can look to our listening to inform us. Ralph Young, linguistics expert, will share what we often overlook, changes we can make today, and discern what people are trying to say to achieve the results we want in his conversation with Jess Dewell.


Program 97 - The Language of ListeningStarting The Conversation:

  • What the most important part of communication?
  • What small changes will we see in those around us, our teams, when we change our language?

Host: Jess Dewell

Panel: Ralph Young

What You Will Hear:

Communication with others start with how we talk to ourselves.

Awareness of what serves our best interest.

Receptive and resistance and the conscious and subconscious mind.

Emotional intelligence (EQ) and judgement.

Purpose of a pause.

Recognizing our part in emotionally charged situations.

The practice to get to know your brain and brain chatter.

Value of a question and reflection.

Relationships and our brain.

React or respond are mind states and how to keep engagement.

Three landmine questions.

Be professional in our intention by promoting inter-personal communications.

Notable and Quotable:

Ralph Young: When you tell your brain

Jess Dewell: Miscommunications occur because we filter out the ‘not’ or ‘don’t’.

Ralph Young: Without awareness the brain will take over and say what it knows how to say.

Ralph Young: Our brains discard [information it] doesn’t deem appropriate.

Ralph Young: We use our brain the way we pattern and program it.

Jess Dewell: When we take the time know and choose to see what we’ve programed, we may play at a whole new level.

Ralph Young: The purpose of the pause is to take a perspective of what emotion is in control and it’s influence.

Jess Dewell: A practice of awareness allows us to decide how we want to show up.

Ralph Young: We must ask the question if we want an answer.

Ralph Young: What we put out is a direct reflection of what we put out.

Ralph Young: What does someone hear you say and how will they respond?

Jess Dewell: Are we connected in a way to build something together?

Ralph Young: The brain has patterns and it recognizes things.

Ralph Young: Everything we do in the outside world comes from the subconscious, directed by the conscious mind.

Tags: listen, communication, non-verbal communication, awareness, emotion, openness, conscious mind, subconscious mind