Our need for connection sometimes prevents us from showing we care, and we will explore what to do about it.

Our need for connection sometimes prevents us from showing we care, and we will explore what to do about it. Lasting business relationships, personal networks, people in our community are all connections that when we cultivate we can call on. However, without practice showing we care can be clumsy and misunderstood. Jess Dewell talks with Scott Scowcroft and Ray Hiltz to explore how you can show when you care.

Starting the Conversation…

  • How do we show others we are open and willing to build relationships with them – and be open to their views, life experience, and their knowledge?
  • What actions do we take that lead us straight into difficult choices or situations?

Host: Jessica Dewell
Guest: Ray Hiltz, Scott Scowcroft

What You Will Hear:

The value of care and being significance.

Bring our values to each interaction, we are not transactional.

Reflections around our impact.

A scale of caring and empathy based on our role in a situation.

When Scott first learned about empathy as a boss.

What to care about.

Live audience question: How we NOT to get lost in all these emotions?

When care backfires.

Shoutout to Rebecca Davidson: Sometimes, It’s not about me.

Marketing, selling, an exchange…and showing we care.

Disagreement is not an insult.

Live Audience Question: How can we get back that healthy discussion and creative disagreement?

It takes effort to seek understanding and find common ground.

What showing we care means to business.

It’s BOLD to show we care.

Notable & Quotable:

Ray Hiltz

Ray Hiltz: Making someone feel that they matter meets basic human needs.

Jess Dewell: When I understand more about another person, it allows me to find out what we have in common and from there what kind of connection we may have.

Scott Scowcroft: You might not care about someone at all, yet you are empathetic because you understand it from their point of view and communicate using common vocabulary.

Scott Scowcroft

Ray Hiltz: For me empathy is more more personal, intimate even.

Jess Dewell: Figure out what the situation we are in actually is and then, what our role is to reach the intended outcome.

Ray Hiltz: We have to make decisions and set boundaries to be who we are without being overwhelmed.

Jess Dewell: Emotions inform us. So, walk away when emotions are out of control, come back and try again.

Jess Dewell

Ray Hiltz: As much as technology changes, humans stay the same.

Scott Scowcroft: When we aren’t challenged our ideas are not vetted, and we don’t grow.

Ray Hiltz: Growth comes out of disruption.

Ray Hiltz: It takes work to reach beyond our comfort zones.

Ray Hiltz: It’s BOLD to show we care because it’s surprising.


Tags: value, care, curious, relationship, disagreement, conflict, empathy, boundaries, emotion, understanding, disruption, growth