Starting the conversation…

How do you know what motivates someone? What’s really important to them?

Host: Jess Dewell
Panelists:  Heidi MazurChloe Edwards

What You Will Hear:

Ask the question: what motivates you.

The part of sales a person is drawn to.

Internal look at motivation.

Externally, non-verbal cues to use build relationships.

Sales and psychology come into play.

Be confident and straight forward.

Interpersonal relationship tips – we see a lot, and sometimes discord happens.

Manage up?! Who motivates who.

Mentors and motivation.

Find motivation to shift and strengthen mindset.

Take a time out.

Necessity of self awareness and knowing our emotions impact motivation.

Stories of discovering how to motivate others.

It is BOLD to embrace how to motivate others in your leadership.

Notable and Quotable:


Quotes_196_Chloe Edwards, Motivate others, leadership, growth, communication, strategy, business tips, motivation

Chloe Edwards 2:37
So when I meet someone for the first time, or start working with someone, I really like to ask is simply, what motivates you? But I understand that sometimes people just don’t know. And/or maybe they’ll be shy about it. And if that’s the case, then maybe I’ll inquire about what do you volunteer for? What do you do when you’re tired and want to re energize yourself? I think that’s actually important.

Heidi Mazur 4:15
So with any network marketing MLM direct sales company, the motivation is to make extra income, especially the residual income, work from home, have your own hours, be your own boss, stay at home with the kids. Those are things that motivate.

Heidi Mazur 5:21
And of course, you know, I like to empower other women as well. If I can make them feel good about themselves, or they have better skin, better hair, make little extra income, that motivates me to continue with what I’m doing.

Chloe Edwards 7:28
If I feel super lost, and I just don’t know where my head is at, and I’m like, “Why do I feel so downtrodden?” I like to keep track of what did I do that day? And try to keep track for at least a solid week of what would the activities that I did? And did it fill me up? Was it neutral? Or did I feel less of any kind? Because sometimes you’re just doing things constantly, and you’re not analyzing how it’s making you feel. And I go to my new as answering emails to walking the dog to grabbing a coffee. So not just the big events in the day, but even little and what were they that brought me up? And how can I have more of those into my life?

Heidi Mazur 8:28
I actually enjoy talking to people, and it doesn’t matter what it is, but if I can help them in any way, that makes me happy. And that makes me feel like I’m successful. I’ve been helping the community by doing something. That does motivate me greatly.

Jess Dewell 10:21
So really, we’re talking about psychology and sales home, it’s not funny? We have this cool, flowery name, “motivating others,” we’ve got this great question that talks about “how do we do this?” and in the end, we’re talking about observing, listening, engaging with and really trying to discern, “Do we have a match here whatever that matches that we’re looking for?”

Heidi Mazur 11:00
You can argue with them till they’re blue in the face, but there are just certain people that just will not listen to you. And say, oh I made a mistake, or oh I chose the wrong thing. So you do have to listen, but you don’t want to make an argument with them either.

Quotes_196_Heidi Mazur, Motivate others, leadership, growth, communication, strategy, business tips, motivation

Heidi Mazur 16:06
So for me, with an upline and a downline both, my upline is supposed to motivate me. And if I’m an upline to somebody, I’m supposed to motivate them. And we’re all working as a team because the bottom most person does a lot of things. They sell. They buy. And it all trickles up in commissions to your upline. So we as an upline person need to motivate those people, and be nice and work with them.


Heidi Mazur 16:36
The problem in upline downline is not so much that, it’s the cross lines. But cross lines can be a problem. It just depends on the personality. There are a lot of people who do good and they want to help out anybody in the same company, no matter if you’re in there downline or not. And there are some that are just out for the money, and out for those people, and out for the sales. And they will do anything to not help you as a cross line. And they will put conditions on your friendship.

Heidi Mazur 19:13
I can learn from my mentors, I can learn from my upline. I can learn from a really high cross line person, But it’s me who is going to take that information and any takeaways that I have from that and apply it to my team. And friends that I know that are in my cross line, I’m going to want to help them too, because we’re all in it together. We have the same motivation. We all want to work as a team and create an income for our families.

Chloe Edwards 19:50
Usually, if I choose a mentor is because I’m already looking up to them. I see that they have done something successful. And if I’m already going to be listening to their steps, and clearly their steps are what motivated me because I want to be like that. So I think just intuitively as a mentor, they’re just motivation all around. And it doesn’t end up being anyone’s job, per se. But I think just the lessons and the relationship that is formed becomes motivation.

Heidi Mazur 23:30
If I’m having a really bad day, or maybe just a bad hour, please remember that I have kids and I’m a mom.

Heidi Mazur 24:24
If somebody asks me a question, usually it’s by either text message or email, or maybe a Facebook Messenger, I have to wait until I’m at that moment where I can answer them without those negative feelings inside of me. And then I can take the time, because they don’t need me being mean to them, or answering them in a way that I shouldn’t be. If they’re asking me a question, they’re in need of something. And I need to be myself in a good mood.

Chloe Edwards 28:28
I believe in vulnerabilities. And I think self awareness is almost a very equal to just being vulnerable with yourself, with other people. And that’s one of the pillars of Pineapple Mindset of, a pineapple is strong but also sweets, and to respect both of your emotions, and to be able to share all of them and to be aware of them as well.

Heidi Mazur 28:54
You really need to put your innermost feelings aside when you are doing business. Because those business people or business prospects do not know what you’re doing at home, or what you’re going through at the office. They don’t know. So they shouldn’t be treated like that. So you really need to separate whatever emotions you’re going through from the business perspective.

Heidi Mazur 37:14
I have to sometimes motivate people, I have to get them a foot in the door, I have to get them to take the first step. If I’m not pushy to some level of pushiness, they may just forget about it and walk away. Do I want them to do that? No, because I want them to create their own account, and buy products with Young Living, and use it. And I have to keep touching base with these people. Because if I don’t, they may drop off.

Heidi Mazur 38:03
It’s bold to incorporate motivation into my leadership or into your leadership style, because that means I you’re diving just a little bit deeper into your partner, your business companions and whatnot. And if you’re diving deeper, to figure out what motivates them, that means you’re getting to know them better. You’re probably both sharing feelings a little bit more. And to me, that’s all being able to be vulnerable and to share their emotions.

Heidi Mazur 39:33
So sometimes you do have to reach out and give that encouragement to people, because they just don’t know. It’s too overwhelming. Just pick one thing or two things and work with that get comfortable. Then add another one or two more things. Get comfortable. And this could take three months. It could take six months. Just do it.



direct marketing, sales, motivation, questions, service, communication, mindset, growth, change, self awareness, courage

How do you know what motivates someone? What’s really important to them?

Achieving growth comprises several facets. One regards motivation – of ourselves and our collaborative partners. The skills we need to navigate change, and the external pressures competing for our time and attention, means we must keep our eye on our growth strategy! Jess Dewell hosts panelists Heidi Mazur and Chloe Edwards to discuss how motivating others impacts growth.

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