When we think about conflict…the places we have conflict are treated differently and we are inconsistent in how we approach conflict in different parts of our life discussed by Jessica Dewell, Blair Glaser, and Federico Fioretto.

Strategies and guidelines on ways to handle conflict are shared throughout this program. Handling conflict is difficult because of how we approach it, and our reactions to it. Using conflict for creativity and to fuel progress is very different than than conflict rooted in fear or ego. We go from an ideal all the way down to person-to-person conflict. Jessica Dewell hosts panelists Federico Fioretto and Blair Glaser to discuss How To Approach Conflict.

Program 51 - How to Approach ConflictStarting the conversation…

  • What’s your process for handling conflict?
  • Conflict is approached differently in different parts of our life.

Host: Jessica Dewell
Panel: Blair Glaser, Federico Fioretto

What You Will Hear:

Conflict is culturally influenced. It is natural.

There is more than one way to handle conflict.

Tips and signs to know when tension can be pre-conflict.

Common goals.

Our own reactions.

Our impact in the conflict: destructive or constructive.

Individual objectives can get in the way of team/group objectives.

What compromise really is.

Hold objectives for short, mid, and long term … requires tools and short term compromise.

The issues business face that have inner conflict, that may cause polarization.

What lasting conflict means, and that it is not normal – general strategy and personal truths.

Respect plays a big part in starting an open conversation to move through (even if its bumpy) conflict.

Notable & Quotable:

Federico Fioretto: Trust in the capacity of the human being to get to truth to express their basic needs.

Blair Glaser: Conflict is not just one thing that happens.

Blair Glaser: Conflict is an essential element of creativity.

Jessica Dewell: The tension of conflict is a spectrum of avoidance.

Federico Fioretto: Stick to the facts and look at what is really happening.

Federico Fioretto: Conflict is not only between people, it can be internal to an individual.

Blair Glaser: I know what it feels like when a boundary is crossed – within me.

Jessica Dewell: Recognize that emotions are different for each person.

Blair Glaser: What are we trying to create that we haven’t found language for?

Federico Fioretto: When all needs are not met, the compromise will not be honored long term.

Blair Glaser: Win some, lose some managing differences is most expedient and efficient way.

Jessica Dewell: Bring in the priority of the business to deciding outcomes of conflict.
Jessica Dewell: We can’t please everyone, yet business leaders try to – even when people don’t have all the information (and it can’t be shared with them).

Jessica Dewell: Gaps in communication come from problems that stem from the leader and they are responsible for the interaction with the teams and their outcomes.

Federico Fioretto: Business have a responsibility yet are not charities, and they use their profits for sustainable profits and processes.

Blair Glaser: Stories of the personalities are so entrenched that dealing with it head on will not work.


  • “Conflict is an apparent difference in objections.”

Tags: challenge, influence, cope, trust, solutions, emotions, clarity, confusion, facts, assumptions, common goal, goal, impact, constructive, boundaries, compromise, ideas, polarization, awareness, values, respect, forgiveness, reaction